OUR JEWELRY is handcrafted as
one-of-a-kind piece, ensuring no two pieces are truly alike.
The jewellery could be found slightly different in shades of colours, shapes and texture. What comes as pair like earrings might be found pretty different in shape and size. Please remind that, from handcrafting process, the jewellery could not be exactly alike and same as in the pictures.
Exchange & repair
🔁 Exchanges
If you are not completely satisfied with your purchase,
wish to exchange for different size or item(s) or have any questions, please feel free to email our customer support at officialsarr.rai@gmail.com / LINE @sarr.rai /
Direct message to our Instagram
within 14 days after your purchase or receiving the parcel as it is shown in the logistic system. Items must be unwashed, undamaged with the original packaging.
We will do our best to accommodate your request based on availability. Shipping costs for exchange orders are not covered.
Exchanges over than 14 days are not accepted.
To refund is not in our policy
🪛 Repair
We are happy to repair most crafting faults.
Please e-mail images of your damaged jewellery with
your purchase receipt to officialsarr.rai@gmail.com /
LINE @sarr.rai / Direct message to our Instagram
to discuss possible options.
Repair within 14 days after your purchase or receiving the parcel as it is shown in the logistic system is FREE*
*FREE Repair DO NOT include: chipped, cracked or broken pearls, shells or up-cycled gems; general wear and tear including items that have been bent out of shape, twisted and snapped.
For long lasting jewellery repair, feel free to send us images to get best recommendation at reasonable costs.
Shipping costs for repair are not covered.